Help Desk Technician
3.
9 Youngwood, PA Youngwood, PA Full-time Full-time $17.
40 an hour $17.
40 an hour 10 days ago 10 days ago 10 days ago To be considered for this position, please submit an application directly on our applicant portal at https:
//employment.
westmoreland.
edu/.
Westmoreland County Community College is looking for qualified applicants for a full-time Technician/Helpdesk.
This position is responsible to ensure proper computer operation so that end users can accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
The schedule for this position is Monday - Friday, 8:
00AM - 5:
00 PM and the pay rate is $17.
40/hour.
We offer an excellent benefits package that includes:
Comprehensive PPO Medical plan with minimal employee bi-weekly contributions Dental, Vision, Life and long-term disability benefits at no cost to the employee Generous paid time-off benefits including vacation days (accrual of 10-18 days/year, depending on classification and years of service), personal days (2 days/year), sick days (accrual of 20 days/year) and extensive holiday schedule (9 paid holidays plus winter break) Tuition waiver offered for courses taken at WCCC 403 (b) Retirement Plan with a 10% employer contribution Requirements include:
Associate Degree in Information Technology required, Bachelor's Degree preferred.
2 years of work-related Microsoft office application support experience required.
Prior work performance must have met or exceeded appropriate work standards.
Job Responsibilities include (but are not limited to):
Field incoming help requests in person, via telephone, and email in a courteous, professional, and timely manner using diagnostics utilities and the helpdesk ticket tracking program.
Monitor system(s) and network(s) performance and relay concerns to appropriate staff.
Prioritize issues and inputting of requests in the Helpdesk tracking system.
Escalate issues, when required, to the appropriate staff.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, maintaining printer operations, and configuring systems and applications.
Assist in troubleshooting and repair for network issues that arise while working with others as appropriate to achieve effective and efficient solutions.
Troubleshoot, repair, configure, and provide maintenance for all hardware and software systems College-wide as related to desktop/media deployments.
Provide hands-on assistance and fixes for all technical-related issues for College satellite campuses.
Test solutions to ensure issues are adequately resolved and perform post-resolution follow-ups to help requests.
Record, track, and document the Helpdesk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Ensure cabling and wire management meet departmental standards and assist in the installation of network cabling within the College as needed.
Set up and maintain all media equipment including media setups with audio and video equipment and classroom video equipment.
Demonstrate technical operation of audio-visual equipment as needed.
Assist in the documenting and tracking of all network managed, e.
g.
, switches, bridges, routers, firewalls, and servers in both application and infrastructure.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolutions.
Assist in the support and maintenance of the wireless network.
Perform cyber security analysis and protection on servers and computers.
Work in conjunction with management in the planning for upgrades to the network infrastructure.
Successful candidate will be required to obtain/provide the following clearances prior to hire:
PA Child History clearance PA Criminal Record Check clearance FBI Federal Criminal History Record Westmoreland County Community College is an EEO/AA Employer Job Type:
Full-time Pay:
$17.
40 per hour
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Youngwood, PA Youngwood, PA Full-time Full-time $17.
40 an hour $17.
40 an hour 10 days ago 10 days ago 10 days ago To be considered for this position, please submit an application directly on our applicant portal at https:
//employment.
westmoreland.
edu/.
Westmoreland County Community College is looking for qualified applicants for a full-time Technician/Helpdesk.
This position is responsible to ensure proper computer operation so that end users can accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
The schedule for this position is Monday - Friday, 8:
00AM - 5:
00 PM and the pay rate is $17.
40/hour.
We offer an excellent benefits package that includes:
Comprehensive PPO Medical plan with minimal employee bi-weekly contributions Dental, Vision, Life and long-term disability benefits at no cost to the employee Generous paid time-off benefits including vacation days (accrual of 10-18 days/year, depending on classification and years of service), personal days (2 days/year), sick days (accrual of 20 days/year) and extensive holiday schedule (9 paid holidays plus winter break) Tuition waiver offered for courses taken at WCCC 403 (b) Retirement Plan with a 10% employer contribution Requirements include:
Associate Degree in Information Technology required, Bachelor's Degree preferred.
2 years of work-related Microsoft office application support experience required.
Prior work performance must have met or exceeded appropriate work standards.
Job Responsibilities include (but are not limited to):
Field incoming help requests in person, via telephone, and email in a courteous, professional, and timely manner using diagnostics utilities and the helpdesk ticket tracking program.
Monitor system(s) and network(s) performance and relay concerns to appropriate staff.
Prioritize issues and inputting of requests in the Helpdesk tracking system.
Escalate issues, when required, to the appropriate staff.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, maintaining printer operations, and configuring systems and applications.
Assist in troubleshooting and repair for network issues that arise while working with others as appropriate to achieve effective and efficient solutions.
Troubleshoot, repair, configure, and provide maintenance for all hardware and software systems College-wide as related to desktop/media deployments.
Provide hands-on assistance and fixes for all technical-related issues for College satellite campuses.
Test solutions to ensure issues are adequately resolved and perform post-resolution follow-ups to help requests.
Record, track, and document the Helpdesk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Ensure cabling and wire management meet departmental standards and assist in the installation of network cabling within the College as needed.
Set up and maintain all media equipment including media setups with audio and video equipment and classroom video equipment.
Demonstrate technical operation of audio-visual equipment as needed.
Assist in the documenting and tracking of all network managed, e.
g.
, switches, bridges, routers, firewalls, and servers in both application and infrastructure.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolutions.
Assist in the support and maintenance of the wireless network.
Perform cyber security analysis and protection on servers and computers.
Work in conjunction with management in the planning for upgrades to the network infrastructure.
Successful candidate will be required to obtain/provide the following clearances prior to hire:
PA Child History clearance PA Criminal Record Check clearance FBI Federal Criminal History Record Westmoreland County Community College is an EEO/AA Employer Job Type:
Full-time Pay:
$17.
40 per hour
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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